Privacy Policy

1. Introduction

Novura (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage us for custom automation consulting and development services.

2. Information We Collect

2.1 Information You Provide

• Business Information: Company name, contact details, and business requirements
• Project Data: Workflows, processes, and systems information shared during consultation
• Communication Data: Emails, meeting notes, and project documentation
• Payment Information: Billing details for invoicing and payment processing

2.2 Information Collected During Engagement

• System Information: Technical details about your infrastructure and systems
• Process Data: Current workflows and operational procedures
• Performance Metrics: Data needed to measure automation effectiveness

3. How We Use Your Information

We use your information to:

• Analyze your business processes and design custom automation solutions
• Develop and implement tailored automation workflows
• Provide project updates and ongoing support
• Communicate about project progress and deliverables
• Ensure security of your systems and data
• Comply with legal and contractual obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All client data is encrypted in transit and at rest
• Access Controls: Limited access on a need-to-know basis
• Confidentiality: All team members bound by strict NDAs
• Secure Development: Following security best practices in all custom solutions

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• With Your Consent: Only with your explicit authorization
• Subcontractors: With vetted specialists under strict confidentiality agreements
• Legal Requirements: When required by law or court order
• Project Teams: Within our team on a need-to-know basis for project delivery

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request limited processing of your data

7. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations:

• Project data is retained during active engagement
• Completed project archives retained for 1 year for support purposes
• Financial records retained as required by law (typically 7 years)
• All data deleted upon written request, except where legally required

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU data transfers
• Privacy Shield principles compliance
• Data localization options for enterprise customers

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

10. Cookie Policy

We use cookies to:

• Maintain your session and preferences
• Analyze usage patterns to improve our services
• Remember your settings and authentication

You can control cookies through your browser settings. Disabling cookies may limit some features of our service.

11. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. Your continued use constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

14. Jurisdiction-Specific Rights

European Union (GDPR)

If you are in the EU, you have additional rights under GDPR. Our legal basis for processing includes:

• Contract performance (to provide our services)
• Legitimate interests (to improve and secure our services)
• Legal obligations (to comply with laws)
• Consent (where explicitly provided)

California (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information (which we do not do).

Other Jurisdictions

We respect privacy rights in all jurisdictions where we operate. Contact us for specific information about your local privacy rights.